A quick table of what to do for each symptom. We'll add game-specific error codes as they appear.
10days
19.11.2026Launch
PS5 · XboxConsoles
Short answer: Find your symptom and try the steps left to right.
By symptom
| Symptom | First step | If not |
|---|---|---|
| Won't start / locked | Restore licenses | Restart the console |
| Black screen | Try turning HDR off | Check the HDMI cable |
| Freezing / crashing | Update the game | PS5: rebuild database; Xbox: full shutdown |
| Download stopped | Pause and resume | Use a wired connection |
| 'Not purchased' message | Check you're on the right account | Check the primary console setting |
Are saves safe?
Restoring licenses and rebuilding the PS5 database don't touch saves. Keep cloud saves on before reinstalling.
Related
Preload not working · Release time
Common questions
GTA 6 is stuck on a black screen, what do I do?
Try turning HDR off and check the HDMI connection.
How do I fix a GTA 6 license error?
Restore licenses and make sure you're signed in to the right account.
Will error codes be added?
Yes, as game-specific errors appear.
See also
Release timeGTA 6 release time by region: midnight local on November 19, PS5 vs Xbox, preload times, a…Preload not workingGTA 6 preload not starting, stuck in queue or short on space? The most common PS5 and Xbox…First hoursA checklist for GTA 6's first hours: settings, save habits, when to use codes and trophy-h…